Appointments

For non-urgent medical matters or administrative queries you can now consult online via the link opposite.

You don't need an account to use this service and it could save you time waiting on the phone or visiting the surgery.

If you need urgent medical attention, then we will offer the first available appointment with a doctor, or one of our nurses who have been specially trained in diagnosis and treatment.

These appointments are booked on the day from 8am by calling 01442 833380.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our online system - Emis web
• phone us on 01442 833380, Monday to Friday from 8am - 6:30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
• use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• use our online system - Emis web
• phone us on 01442 833380, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message
• Leave us a voicemail if you can’t get through to us

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

Please only ask for a home visit when the person is too ill to come to the surgery.  Most children can be quite safely be brought by car/taxi.  Please ensure that your request for a home visit reaches the surgery before 10:00 unless a genuine emergency arises later. 

Remember that we have better facilities for examinations and treatment in the medical centre.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.