My Care Record - Patient Information

During the west Hertfordshire campaign ‘Your Care, Your Future’, the Herts Valleys public told us they wanted to see better joined-up care.  Since then, we have taken great strides in bringing together health and care services in order to improve the experience of patients.


Our next step is to ensure that health and care professionals directly involved in a patient’s care have access to the most up-to-date information about them. To do this, the NHS is working on a programme which provides access to a person’s medical records at the point of treatment. This programme is called My Care Record.


My Care Record is a programme that allows you to give health and social care professionals permission to see your medical records when you are being treated. This could include GPs, hospital doctors and nurses, health visitors and social workers.


The professionals who are caring for you need to see your record so they can make decisions about a diagnosis you may have had or ongoing treatment.


If you agree to give permission for doctors, nurses and social workers who are treating you to see your record as part of the My Care Record, they will not share your record with anyone else.  Your information will only be looked by a health or care professional directly involved in your care. Therefore, third parties, private companies or health and care staff not directly involved in your care will NOT be able to access your record.


Staff in the organisations below would be able to see your records when they are treating you as part of the My Care Records programme. They are:


  • GPs and other clinical staff in practices in Herts Valleys
  • GPs and other clinical staff in practices in Herts Valleys
  • Hertfordshire Community NHS Trust
  • Hertfordshire Partnership University NHS Foundation Trust
  • East of England Ambulance
  • Herts Urgent Care (HUC) (111 provider and Out of hours provider)
  • Hertfordshire County Council
  • Other local hospitals (such as Luton and Dunstable, the Lister, QEII)


You may have previously told us that you do not want your GP record to be made available and therefore, health and care professionals will not be able to access your information under My Care Record.


However, if you do wish to change this, please contact us at the practice and we will change your options for you.


You are in control and can change your mind at any time to limit who can see your medical information and for what time period.


For a copy of our opt-out form, please see below:

My Cared Record Opt-out Form

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